Host/Hostess

A Host/Hostess is responsible for making the guest feel at home by extending a warm welcome, assisting the guests to sit and later give them a warm send off. To assist in all ways to provide the highest degree of guest satisfaction. What will I be doing? As a Hostess, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Hostess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:

Manage guest queries in a friendly, timely, and efficient manner;
Ensure knowledge of menu and all products
Follow correct reporting procedures if faced with issues
Practice RCHE Grooming standards including uniform dress code, cleanliness and personal hygiene
Flexibility to respond to a range of different work situations
Ability to work on your own or in team
Experience in Food and Beverage department and/or industry
Knowledge of Food Hygiene Regulations

This position falls under Localization laws

Skills & Experience

A Hostess serving RCHE brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Positive attitude;
Good communication skills (Oral and Written)
Committed to delivering high levels of customer service
Excellent grooming standards
Assists callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay
Has a good knowledge of the restaurant’s sitting arrangements
Comply with restaurant security, fire regulations and all health and safety legislation